CLIENT EXPERIENCE / V10.2

WhatsApp is
the Interface.

Clients will not download your app. They already live on WhatsApp. Lawya turns erratic voice notes and messy screenshots into structured legal evidence instantly.

Connect Firm Bot How it Works
ARCHITECTURE

Intelligent
Routing.

Every message hits the Lawya Engine. For Solo lawyers, the Shared Lawya Bot isolated clients into private channels. For Firms, we provision a dedicated number with your own CAC-registered name and logo.

  • Shared Bot: Zero setup, instant go-live for solo practitioners.
  • Branded Bot: Custom meta-approved numbers for firm departments.
  • In-Chat Payments: Generate and send Paystack links via bot commands.
Lawya Firm Bot
"Hello Barrister, I just sent the deed photo. Have you filed the motion?"
"Received. I've OCR'd the deed and added it to Case #IKE-452. Motion hearing is set for Friday, 9:00 AM."
"Great. Send me the bill."
"Invoice #882 generated: ₦75,000. Tap to pay: pays.tk/l/xyz123"
VOICE

Opus Engine.

92% de précision dans la transcription des notes vocales Pidgin.

SENTIMENT

Triage AI.

Argü analyzes sentiment and urgency. Frustrated clients or court-imminent messages are flagged red for immediate lawyer override.

PRIVACY

NDPR Consent.

Every interaction is logged with explicit consent. Automated "Right to be Forgotten" protocol enabled for client data isolation.

WhatsApp Logic Specs

Broadcast Protocol 1000+ recipients with personalized merge tags ({first_name}, {case_no}) Solo/Firm Tiers
File Size Limit 100MB per file. Larger files automatically split by AI bot. Opus/PDF/JPG
Escalation SLA Red-flagged alerts trigger SMS to lawyer after 15 mins of non-response. Real-time
USSD Fallback SMS short-codes for clients without smartphones/WhatsApp access. ₦5/SMS
MASS COMMUNICATION

Broadcast to 1000+ Clients.

Send court date reminders, fee notices, or firm announcements to your entire client base. Supports rich media, templates, and scheduled delivery.

TEMPLATES

Message Library

Pre-approved templates for common communications with merge fields for personalization.

SCHEDULING

Timed Delivery

Schedule broadcasts for optimal delivery times. Queue messages for business hours only.

ANALYTICS

Read Receipts

Track delivery, read status, and response rates for every broadcast campaign.

Your retainer fee of 150,000 is now due. Click below to pay securely:

Pay 150,000 Now
Payment received! Receipt #LAW-2026-0142 sent to your email.
PAYSTACK INTEGRATION

In-Chat Payments.

Generate secure payment links directly in WhatsApp conversations. Clients pay retainers, consultation fees, or invoices without leaving the chat.

  • + INSTANT PAYMENT LINKS
  • + AUTO-RECEIPT GENERATION
  • + MULTI-CURRENCY SUPPORT
  • + PAYMENT TRACKING

Offline-First Architecture.

The "Bauchi" Standard.

We built Lawya for the reality of Nigerian infrastructure. The entire system works without internet connectivity.

If you lose network access for 3 days while in remote court sessions, you can continue to draft messages, review case files, and log billable hours. The Local SQLite database queues all actions and syncs opportunistically the moment signal returns.

[CONNECTION_STATUS]: OFFLINE (NO_SIGNAL)

> QUEUING_MSG_ID: 88291... [OK]
> QUEUING_BILLABLE_HOUR: 0.4h... [OK]
> CACHING_CASE_FILE: IKE-452... [OK]

// SYSTEM CONTINUES OPERATION IN LOCAL_MODE
[INCOMING_MESSAGE_ANALYSIS]
"Barrister, see what my landlord just sent me! I am shaking! It's an eviction notice for tomorrow!"
> SENTIMENT: PANIC / FEAR (92%)
> URGENCY: EMERGENCY (TOMORROW)
> TOPIC: EVICTION / TENANCY
> ACTION: TRIGGER_RED_FLAG_ALERT
CONTEXTUAL MEMORY

It Never Forgets.

Lawya Bot remembers every interaction. It knows your client's payment history, their preferred language (Pidgin/English), and the specific details of their case from 6 months ago.

6-Point Real-Time Analysis

  • 1. Language Detection (incl. Dialects)
  • 2. Sentiment Scoring (0-100)
  • 3. Urgency Classification
  • 4. Case Type Recognition
  • 5. Entity Extraction (Names, Dates)
  • 6. Action Item Identification
SCHEDULING

The Front Desk Agent.

Autonomous meeting scheduling via WhatsApp. When a client asks to meet, the agent checks your calendar, suggests slots, and confirms the booking—all without you lifting a finger.

CALENDAR_SYNC_ACTIVE
Drafting Reply:
"I have Tuesday at 10am, 2pm, or 4pm available. Do any of these work?"

[Action]: Auto-book accepted slot.
REAL-TIME UPDATES

The FAQ Specialist.

Clients often ask the same questions: "Any update on my case?" or "When is the next hearing?". The Case Update Agent parses the case file and provides instant, accurate answers while keeping you in the loop.

  • ✓ Automated hearing date notifications.
  • ✓ 24/7 basic legal FAQ handling.
  • ✓ Preparation checklists for clients.